Patient-Centred Care

People-centred care is a model that uses evidence of patients being meaningfully included as a
member of the team, not just as recipients of care. People-centred care can:

• improve quality and safety
• result in better outcomes
• influence how services are planned and organized with value to clients, providers and the system at large

The following parameters are monitored to ensure receive feedback and optimize patient satisfaction.

• At the end of the sleep study, each patient will complete a patient experience survey.
• Suggestion Box - located in each lab, these will be reviewed by the Laboratory Manager.
• Online - patients are encouraged to complete the patient satisfaction survey.

If any negative comments are identified, the lab manager will contact the patient directly to investigate the nature of the concern.