People-centred care is a model that uses evidence of patients being meaningfully included as a
member of the team, not just as recipients of care. People-centred care can:
- improve quality and safety
- result in better outcomes
- influence how services are planned and organized with value to clients, providers and the system at large
The following parameters are monitored to ensure receive feedback and optimize patient satisfaction.
- At the end of the sleep study, each patient will complete a patient experience survey.
- Suggestion Box – located in each lab, these will be reviewed by the Laboratory Manager.
- Online – patients are encouraged to complete the patient satisfaction survey.
If any negative comments are identified, the lab manager will contact the patient directly to investigate the nature of the concern.